GENERAL TERMS AND CONDITIONS OF SALE

1. SUBJECT MATTER

1.1 These general terms and conditions of sale (the "General Terms and Conditions of Sale") govern the purchase contract (hereinafter the "Contract") - concluded via electronic means by the users (hereinafter the "Buyers" or "Customers") - of the products (hereinafter the "Items" or "Products") published on the website www.sovain-official.com (hereinafter the "Site") owned by Style Your Dreams LLC, with registered office at 1688 Meridian Ave, Miami Beach STE 700, FL 33139, United States, EIN No. 93-3747538, e-mail address sovainofficial@gmail.com (hereinafter, the "Seller").

1.2 The General Terms and Conditions of Sale must be read and accepted by the Buyer prior to completing the purchase of a Product. By submitting a purchase order, the Buyer confirms having read and accepted the General Terms and Conditions of Sale.

1.3 To make a purchase on the Site, the Buyer must:

1. be of legal age and legally capable of entering into a binding contract;
2. be a consumer pursuant to Italian Legislative Decree no. 206/2005 (the "Consumer Code"), i.e., a natural person purchasing the Products for purposes unrelated to any commercial, entrepreneurial, or professional activity carried out;
3. possess a valid e-mail address;
4. use a payment method accepted by the Seller, as indicated in the "Payments" section below.

2. CONCLUSION OF THE CONTRACT

2.1 To make a purchase, the Buyer must complete their order and payment as follows:

1. freely access the Site to view the Products, their main characteristics, and the relative price, as well as the images published to illustrate the Products themselves;
2. select one or more Products and place them in the virtual cart, which may be viewed at any time to verify details such as size, quantity of Products, and total price including VAT;
3. provide the contact details and shipping address necessary for the delivery of the Products and for any invoice issuance. Such data will be processed in accordance with personal data protection regulations and the privacy policy available on the Site;
4. enter the necessary payment data, choosing between payment via credit card or the payment solution offered by Klarna Bank AB. Further details are available in the "Payments" section below.

The Buyer may modify the Products in the cart and/or the data entered until the final submission of the order.

2.2 Once the order is received, and provided that the payment has been successful, the Seller will send the Buyer a confirmation e-mail containing the order summary, the amount paid, and these General Terms and Conditions of Sale.

The order shall be deemed accepted and the Contract concluded upon the Buyer's receipt of the order confirmation. The Contract shall be sent to the Buyer in .pdf format and electronically archived by the Seller.

3. RIGHTS AND OBLIGATIONS OF THE SELLER AND BUYERS

3.1 The Seller reserves the right not to accept, to suspend, or to cancel orders that appear anomalous regarding the quantity of Products purchased or the frequency of purchase, in the event of suspected improper use of gift cards, or due to payment issues.

3.2 The delivery of the Products shall be carried out at the address provided by the Buyer via DHL courier. Further details on shipping times, costs, and countries are available in the "Order Processing and Shipping" section below.

The Seller shall not be liable for any errors in the delivery of the purchased Items caused by incomplete or inaccurate information provided by the Buyer. The Seller shall not be liable for any damage suffered by the Items after their delivery to the Buyer, nor for any delivery delays caused by the courier, weather conditions, international customs issues, or other circumstances beyond the Seller’s control.

3.3 Since the Site also offers vintage or second-hand Products (the "Vintage Products"), it may occur that the purchased Product is no longer available. In such case, the Seller shall inform the Buyer via e-mail and refund any amount paid by the Buyer using the payment method chosen by the Buyer, within 14 days; the refund shall also include the shipping cost if the unavailable Product was the only item purchased in that order.

4. CHARACTERISTICS OF THE PRODUCTS AND CONFORMITY

4.1 The Products are described on the Site with images and an information sheet containing relevant details. Buyers acknowledge that Vintage Products may present signs of wear and/or imperfections due to their second-hand nature. For further details on an Item, the Buyer may contact the Seller via e-mail.

The Seller undertakes to ensure that the description and/or photographic representation of the Products on the Site are as accurate as possible; however, the images are to be considered illustrative and may not perfectly reflect the actual Product.

Unless otherwise indicated, Vintage Products will not be shipped in their original packaging and/or boxes.

4.2 The Products are covered by the legal guarantee of conformity pursuant to Arts. 128 et seq. of the Consumer Code. Therefore, the Seller is liable for lack of conformity existing at the time of delivery of the Products or manifesting within two years for new Products.

4.3 With reference to Vintage Products, the Seller is liable only for lack of conformity not signalled in the description or images and which exceeds normal wear and tear. In such case, the warranty has a duration of one year from delivery.

4.4 If the Buyer discovers a lack of conformity, they must promptly inform the Seller by providing: (i) photographic material evidencing the defect, or (ii) returning the Product at the Seller’s expense. They must also provide a copy of the Contract, proof of the delivery date, and the order number. If the defect is confirmed, the Buyer may choose between repair or replacement free of charge.

If such remedies are impossible or excessively burdensome (for example, for Vintage Products which are unique pieces), the Buyer may request a proportional reduction of the price or the termination of the Contract. Termination of the Contract is not possible if the defect is minor.

For any further information, it is possible to contact the Seller at the address sovainofficial@gmail.com.

5. PAYMENTS

5.1 The Seller accepts the following payment methods:

• Credit Card (Visa, Mastercard, American Express);
• Klarna for payments in three interest-free instalments (minimum amount required);

It is also possible to pay using the express check-out option via Shop Pay and Google Pay.

5.2 In the case of payment by credit card, all transactions will be processed via secure server, ensuring maximum security and protection of data, including personal data. Credit card data will be sent to the online payment provider supplied by Shopify Payments.

Following the entry into force of EU Directive No. 2015/2366 on payment services (PSD2), the Buyer may be required to perform two-factor authentication to complete the payment.

The Seller is not liable for any fraudulent use of payment methods by third parties that is not attributable in any way to its fault or wilful misconduct.

The total amount of the order, including shipping costs, will be charged at the time of purchase confirmation. Following the finalization of the payment procedure, the Buyer will receive an order confirmation e-mail.

5.3 For payments with Klarna Bank AB ("Klarna"), the Buyer accepts that their data will be shared with Klarna to complete the transaction. If the Customer chooses this payment method, they consent to be redirected to the relevant site where they will execute the payment procedure provided and governed by Klarna.

The payment of each installment will be automatically charged to the debit or credit card indicated by the Customer at the time of payment. The first installment will be charged at the time of order confirmation by the Seller, while the second and third installments will be charged respectively 30 and 60 days after the aforesaid order confirmation.

The installments will be automatically charged according to the pre-established schedule. In case of late payments, additional fees may be applied by Klarna.

The contractual relationship regarding this payment solution is directly between the Customer and Klarna and shall be governed by the general conditions of the payment service offered by Klarna and the relative privacy policy of Klarna. Both documents can be consulted at the following link: https://www.klarna.com/it/. For further information or questions regarding this payment method, the Customer may visit Klarna’s FAQ page.

5.4 Customers may also perform "express check-out", i.e., execute payment using, alternatively, Shop Pay or Google Pay accessible via the Site. The payment, therefore, shall be made via the aforementioned providers, accessing the account on the relative Shop Pay or Google Pay platforms in compliance with the relative terms and conditions.

For any information on how Shop Pay works, the Customer may visit: Shop Pay Help

For any information on how Google Pay works, the Customer may visit: Google Pay Help

6. PRICES AND CURRENCY

6.1 Prices on the Site are expressed in Euros (EUR) and are inclusive of VAT. Shipping costs will be calculated at check-out based on the destination Country.

Buyers outside the European Union are invited to contact their bank for information on currency conversions and any bank commissions.

Customers in possession of a promotional code may enter it at the time of checkout. Each code has limited validity which cannot be extended beyond the expiration date.

6.2 The Seller reserves the right to modify the prices of the Products at any time without notice. Any price reduction shall be applied in compliance with Art. 17-bis of the Consumer Code, which provides for the indication of the lowest price applied in the preceding 30 days.

7. ORDER PROCESSING AND SHIPPING

7.1 Once the order is confirmed, it will not be possible to modify its details. Orders placed separately will be shipped individually.

7.2 Once the availability of the Item is confirmed and payment approved, the Seller shall process the order promptly. The Buyer acknowledges and accepts that during periods of high demand, such as seasonal sales and/or promotions, delays in shipping may occur.

7.3 Orders are processed from Monday to Friday, excluding holidays. Orders placed from Friday evening through Sunday, or on holidays, will be processed starting from the first subsequent business day.

In accordance with applicable regulations, the invoice for the purchase made will be sent inside the package along with the Products, stating the number of Items purchased, the total amount of the goods purchased (VAT included), and the amount of each single Item purchased.

7.4 Delivery times vary between 4 and 15 business days from the date of order acceptance, depending on the destination and subject to any delays deriving, for example, from customs clearance procedures.

7.5 Products are shipped via DHL courier. Shipping costs are:

• for shipments within Italy:  USD 20 
• for shipments within the European Union (including the United Kingdom):  USD 42
• for shipments to the United States:

• for shipping weights from 0 to 1 kg: USD 95 – USD 110
• for shipping weights from 1 to 2 kg: USD 120 – USD 150
• for shipping weights from 2 to 3 kg: USD 150 – USD 180
• for shipping weights from 3 to 5 kg: USD 180 – USD 220

• for shipments to the rest of the World:  USD 67.

Any customs duties and taxes cannot be calculated in advance as they vary depending on the country of destination; such costs are borne by the Buyer and shall be paid directly to the courier, according to the procedure indicated by the courier itself.

7.6 When the order is handed over to the courier, Buyers receive an e-mail from the courier with the tracking number to monitor the status of the order.

7.7 The Seller is not responsible for any delays in delivery due to causes beyond its control (e.g., customs controls, weather conditions).

7.8 Once the package is delivered to the Buyer, the Buyer must verify its integrity before signing and accepting the delivery. If the Buyer receives a package that has been opened at customs or by the courier for authorized inspections, the package will be closed with adhesive tape as a guarantee seal.

If the package is damaged, the Buyer must accept it "with reservation" and immediately contact the Seller at the e-mail address indicated in the "Contacts" section of the Site, providing photos of the damage and the original shipping packaging, which must also be returned, to allow the Seller to open a claim with DHL within 30 days of the shipment date.

8. RETURNS AND EXCHANGES

8.1 In compliance with the Consumer Code, the Buyer has the right to withdraw from the Contract without penalty and without specifying the reason within 14 days of receipt of the Items.

8.2 Should the Buyer intend to exercise the right of withdrawal, they must send an e-mail to the Seller at the address sovainofficial@gmail.com within 14 days, indicating the order number, name, contact details, address, and, if they wish, mentioning the reason for withdrawal.

8.3 Following the Buyer's withdrawal request, the Seller will send the DHL courier "Import" code via e-mail. The Buyer must contact DHL to organize the return collection. The Buyer must return the Product(s) within 14 days of sending the notice of withdrawal.

8.4 An essential condition for exercising the right of withdrawal is the substantial integrity of the Product(s) being returned.

8.5 In particular, the Products must be returned intact and in the same condition in which they were delivered, correctly packed in their original packaging and in perfect resale condition (not ruined, damaged, or soiled), together with all accessories and documentation, if present at the time of delivery. Vintage Products must be returned in the state in which they were delivered. The delivery note (present in the original packaging) must also be included to identify the order.

8.6 Returns authorized by the Seller must be shipped from the same Country in which the order was received.

8.7 In the event the return concerns Vintage Products, as these are unique pieces, the Buyer may request only a refund and not a replacement.

8.8 The Seller shall proceed to issue the refund once the returned Product has been received and after verifying compliance with the requirements set forth in Article 8.5 and, in any case, within 14 days from the day on which it was informed of the Buyer's decision to exercise the right of withdrawal. The refund, which shall also include shipping costs, shall be made using the same payment method chosen for the purchase, unless otherwise indicated by the Buyer. The crediting time will depend on the payment method and the banking institution. The refund may in any case be suspended until the Seller has received the goods or until the Buyer demonstrates having returned the goods, whichever occurs first.

For orders made with a credit card, the amount to be refunded will be visible on the Buyer's next credit card statement. The processing time for the refund may vary depending on the credit card issuing company.

The refund is made in the same currency as the order. Any differences in the refunded amount may depend on variations in the currency exchange rate and will not be refunded.

8.9 If the returned Product does not comply with the conditions set forth in Article 8.5, the Seller may reduce the refund amount in proportion to the diminished value of the Item. In this case, the Buyer may request the return of the Product at their own expense.

8.10 If the Buyer has returned a new Product, and not a Vintage Product, the Buyer may request, as an alternative to a refund, the replacement of the Product with the same model in a different size or color. Exchange for a different Item will not be accepted.

In such case, the Buyer must contact the Seller at the e-mail address sovainofficial@gmail.com indicating the order number, their name, contact details, address, and requesting the size/color exchange. If available, the Seller will confirm the exchange and provide instructions for the return.

Once the Seller has received the Item to be returned, and after ascertaining that the conditions indicated in Article 8.5 above have been met, the new Item will be sent to the Buyer promptly.

9. PROTECTION OF PERSONAL DATA

9.1 The Seller undertakes to protect the personal data provided by the Buyer at the time of purchase and to process them in compliance with Legislative Decree No. 196/03 and EU Regulation No. 679/2016.

9.2 For further information on the processing of personal data, please refer to the privacy policy published in the Privacy Policy section of the Site.

10. MISCELLANEOUS

10.1 The Seller reserves the right to modify these General Terms and Conditions of Sale at any time to conform them to applicable regulations and/or the Seller's needs.

10.2 The General Terms and Conditions of Sale applicable to each purchase are those published on the Site at the date of purchase of the Product. The Buyer is required to read and accept them before proceeding with the purchase.

10.3 Should a provision of the General Terms and Conditions of Sale be declared null or invalid, the remaining provisions shall remain valid and effective.

10.4 Mere tolerance or failure to object by the Seller to any non-fulfillment by the Buyer regarding the indications contained in the General Terms and Conditions of Sale shall not be interpreted as a waiver by the Seller of its rights nor as a modification of the conditions agreed between the parties.

11. COMMUNICATIONS

For any request for assistance or complaint regarding the purchased Products, the Buyer may contact the Seller using the references indicated in the "Contacts" section of the Site.

12. APPLICABLE LAW AND DISPUTE RESOLUTION

12.1 These General Terms and Conditions of Sale are governed by Italian law and shall be interpreted and applied accordingly.

12.2 The Seller and the Buyer undertake to find an amicable solution to any dispute arising from these General Terms and Conditions of Sale.

The Buyer may also use an out-of-court dispute resolution procedure, by turning to an Alternative Dispute Resolution (ADR) body of their choice.

In the event that an agreement is not found, or the parties prefer to address the judicial authority, the dispute shall be submitted to the jurisdiction of the court of the place of residence or domicile of the consumer, which is mandatory pursuant to Art. 66-bis of the Consumer Code.

For any communication regarding online disputes, the Seller may be contacted at the e-mail address: sovainofficial@gmail.com